1. Nature of the products
All Sculptify MEDIA LAB products sold through sculptifys.com are digital downloads (for example Lightroom presets and creative profiles). No physical items are shipped.
2. Delivery
- After successful payment, access is provided through our checkout partner (currently Creem).
- Delivery is typically immediate. In rare cases, processing may take longer due to payment review or platform delays.
- You are responsible for providing a valid email address and checking spam/junk folders for delivery messages.
- If you cannot access your purchase within 24 hours of payment confirmation, contact [email protected] with your order details.
3. General refund rule
Because Products are digital and delivered instantly, all sales are generally final once access to the download or product files has been provided.
By completing purchase you acknowledge that you are buying a digital product and that access begins promptly after payment.
4. When we may refund
We may issue a refund or replacement access at our discretion if:
- You were charged more than once for the same order due to a technical error
- You paid successfully but never received access, and we cannot restore access
- The delivered files are corrupt or incomplete and we cannot provide a working replacement
- A refund is required by applicable consumer law
Refunds are not typically available because you:
- Changed your mind after download/access
- Purchased the wrong product
- Do not like the creative look of the presets on your photos
- Use unsupported software versions or incompatible devices
- Experienced issues caused by third-party apps, OS settings, or Adobe account problems
5. EU/UK consumer withdrawal notice
If you are a consumer in the European Economic Area or United Kingdom, you may have a 14-day right of withdrawal for distance contracts. For digital content not supplied on a tangible medium, that right is lost once delivery begins if you:
- Gave prior express consent to begin delivery during the withdrawal period, and
- Acknowledged that you thereby lose the right of withdrawal
Our checkout flow is designed so that digital delivery begins immediately after purchase. Where required by law, mandatory consumer rights remain unaffected.
6. How to request a refund or help
Email [email protected] with:
- Order ID / receipt from Creem
- Email used at checkout
- Description of the issue and screenshots if relevant
We aim to respond within 2 business days. Approved refunds are returned to the original payment method via the checkout provider and may take several business days to appear.
7. Chargebacks
Please contact us before filing a payment dispute so we can help. Unfounded chargebacks after confirmed digital delivery may result in revocation of access and may be contested with evidence of purchase and delivery.
Related: Terms of Service · License · Contact